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tbjili Frequently Asked Questions

Welcome to the tbjili FAQ — your go-to reference for everything from account setup and GCash deposits to game rules, bonus conditions, and responsible gaming tools. We've compiled the most common questions from Filipino players so you can get clear answers fast, without waiting for support. Browse by category below or use the table of contents on the left to jump straight to what you need.

25 Questions 5 Categories English · Filipino Context

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Account & Registration

5 questions covering sign-up, KYC, login, and account management

Creating a tbjili account takes under three minutes. Visit the tbjili website, click Register, and fill in your mobile number, date of birth, and a secure password. You will receive an OTP on your registered Philippine mobile number to verify your identity. Once verified, your account is active and ready for a first deposit. You must be at least 21 years old to register.

tbjili requires a valid Philippine government-issued ID for KYC verification. Accepted documents include the PhilSys National ID, passport, driver's licence, SSS or GSIS ID, PRC ID, and Voter's ID. You may also be asked to provide proof of address such as a utility bill or barangay certificate. KYC is required before processing any withdrawal request.

No. Each player is permitted exactly one tbjili account. Creating multiple accounts — even with different mobile numbers — is a violation of the tbjili Terms and Conditions and will result in all associated accounts being permanently closed and balances forfeited. If you have forgotten your login details, use the account recovery option or contact support.

On the tbjili login page, click "Forgot Password" and enter your registered Philippine mobile number. An OTP will be sent to that number. Enter the OTP on the next screen, set a new password, and you will be logged back in. If you no longer have access to your registered mobile number, contact tbjili support at [email protected] for assisted account recovery.

To permanently close your tbjili account, send a written closure request to [email protected] from the email or mobile number associated with your account. tbjili applies a short cooling-off period before finalising closure so you can confirm the decision is intentional. Any remaining verified cash balance will be refunded to your registered payment method after the closure is processed.

Deposits & Withdrawals

6 questions on GCash, Maya, BPI/BDO, minimums, fees, and processing times

The minimum deposit on tbjili is PHP 50, making the platform accessible for Filipino players across all budget levels. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional KYC verification in compliance with AMLC anti-money laundering requirements. tbjili does not charge any fees on deposits.

Yes, GCash is one of the most popular deposit methods on tbjili. To deposit via GCash, select GCash from the deposit options in your account wallet, enter the amount, and authorise the payment through the GCash app on your phone. GCash deposits are credited to your tbjili wallet in real time once the transaction is confirmed on the GCash network.

For fully KYC-verified tbjili accounts, GCash withdrawals are typically processed and credited within 3 minutes of the request being approved. First-time withdrawals or amounts above PHP 10,000 may take up to 72 hours for additional verification. tbjili does not hold legitimate withdrawal requests beyond what is required for fraud screening and regulatory compliance.

Yes, Maya is fully supported on tbjili for both deposits and withdrawals. The process is identical to GCash — select Maya from the payment options, enter your amount, and confirm through the Maya app. Maya deposits are instant and withdrawals to verified Maya wallets are processed within minutes for standard amounts. Maya is one of the fastest withdrawal channels available on tbjili.

Yes, tbjili accepts deposits via BPI, BDO, Metrobank, and other Philippine banks through the InstaPay and PESONet payment networks. Select your bank from the deposit screen and follow the transfer instructions provided. Bank transfers via InstaPay are typically credited within 15 minutes. PESONet transfers may take up to one banking day. Always use the exact reference number provided by tbjili to ensure your deposit is matched correctly.

tbjili does not charge platform-side withdrawal fees. However, your payment provider — GCash, Maya, or your bank — may apply their own transaction charges for receiving transfers, which are outside tbjili's control. Check your payment provider's fee schedule if you are concerned about receiving fees. The amount tbjili sends will always be the full amount you requested.

Games & Gameplay

6 questions on slots, live casino, fishing games, mobile play, and RTP

tbjili offers over 1,500 slot titles from leading providers popular with Filipino players, including JILI Games, PG Soft, Pragmatic Play, Spadegaming, and Fa Chai. The catalogue includes 3-reel classics, 5-reel video slots, Megaways titles, and jackpot slots. New games are added regularly. The tbjili lobby lets you filter by provider, game type, and RTP so you can find titles that suit your style and budget.

Yes. tbjili has over 200 live dealer tables powered by providers including Evolution, DREAM Gaming, and WM Casino. Available games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Sic Bo, and Speed Baccarat. Tables run 24 hours a day, 7 days a week, with both standard and high-limit options. Filipino-speaking hosts are available on select tables.

Yes, tbjili is fully optimised for mobile play in the Philippines. The platform is accessible through any modern mobile browser on Android or iOS — no app download is required. The mobile interface automatically adjusts to your screen size. Slots, live casino tables, bingo, and fishing games all perform smoothly on 4G and WiFi connections. A stable connection is recommended for live dealer games.

RTP varies by game title, but most slots on tbjili have published RTPs between 94% and 97%. You can check the RTP of any individual game by opening its information panel before or during a session. RTP is a long-run statistical average calculated over millions of spins — it does not predict the outcome of any individual session. All RNG systems used by tbjili's game providers are certified by independent testing laboratories.

Yes. Fishing games are one of the most popular categories on tbjili among Filipino players. Mermaid Fishing is one of the featured titles, offering multiplayer underwater shooting gameplay with real-money prizes. Other fishing games available on tbjili include titles from JILI and Fa Chai. These games are available on both desktop and mobile and can be played from PHP 0.10 per shot.

Minimum bets vary by game, but most slots on tbjili can be played from as little as PHP 1 per spin. JILI Games titles — which are among the most popular with Filipino players on tbjili — typically start at PHP 1 to PHP 5 per spin depending on the title. High-volatility jackpot slots may have higher minimum bets. Check the bet controls within each game before starting your session.

Bonuses & Promotions

4 questions on welcome bonuses, wagering requirements, free spins, and VIP rewards

tbjili offers a welcome bonus to newly registered Philippine players on their first deposit. The specific bonus amount and structure are published on the tbjili promotions page and may change from time to time. The welcome bonus is subject to wagering requirements, which specify the total bet volume that must be completed using bonus funds before any associated winnings can be withdrawn. Each player may claim the welcome bonus once only.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus amount before the bonus converts to withdrawable cash. For example, a PHP 500 bonus with a 20x wagering requirement means you must place PHP 10,000 in total bets using that bonus balance before you can withdraw. Progress toward completing wagering requirements is tracked in real time in your tbjili account settings.

Yes, tbjili runs a loyalty programme that rewards active players with points based on their wagering activity. Points can be exchanged for bonus credits, cashback, or other rewards. Higher-tier VIP levels unlock additional benefits including dedicated account managers, faster withdrawal processing, higher withdrawal limits, and exclusive promotions. Eligibility for VIP tiers is based on cumulative deposit and play activity over rolling time periods.

No — bonus funds and winnings generated from bonus play must satisfy the applicable wagering requirements before withdrawal is available. Your tbjili wallet clearly separates your cash balance (immediately withdrawable) from your bonus balance (subject to requirements). Once wagering requirements are fully met, the bonus converts to cash and can be withdrawn normally through GCash, Maya, or bank transfer.

Safety & Responsible Gaming

4 questions on PAGCOR compliance, age requirements, self-exclusion, and tools

tbjili operates within PAGCOR-compliant frameworks. PAGCOR — the Philippine Amusement and Gaming Corporation — is the national government instrumentality that regulates gaming in the Philippines. Compliance with PAGCOR's standards means tbjili meets regulatory requirements for player fund protection, fair gaming, KYC enforcement, age verification, and anti-money laundering procedures. Filipino players can engage with tbjili knowing it operates within the Philippine regulatory framework.

The minimum age to play on tbjili is 21 years, in accordance with Philippine law and PAGCOR regulations. This requirement is enforced through date-of-birth collection at registration and mandatory KYC document verification before withdrawal processing. tbjili permanently closes any account found to belong to a person under 21 and returns any deposited funds. There are no exceptions to this policy.
21+

Philippine law requires all online casino players to be at least 21 years old. No exceptions.

tbjili's self-exclusion tool is available directly in your account settings under Responsible Gaming. You can choose a self-exclusion period of 30 days, 3 months, 6 months, 1 year, 5 years, or indefinite. Once active, your account is suspended, all marketing communications stop, and new account registrations under the same identity are blocked. Self-exclusion requests are processed within 24 hours. Your cash balance remains safe and withdrawable.

tbjili provides six responsible gaming tools to all registered players at no cost: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits with automatic logout, reality check notifications showing your net win or loss at set intervals, cool-down periods (24 hours to 7 days), and full self-exclusion (30 days to indefinite). All tools are accessible through your account settings without needing to contact support.

For a full overview of tbjili's safe gaming commitment, visit the Responsible Gaming page.

Didn't find what you were looking for?

The tbjili support team is available 24/7. Email us at [email protected] and we will respond within 48 hours. Please include your registered mobile number (last 4 digits only) and a clear description of your query.

Quick Reference

Key tbjili Facts at a Glance

For the questions players ask most often — here are the fast answers with no fluff.

Minimum Deposit: PHP 50

tbjili accepts deposits from PHP 50 via GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, and InstaPay. No deposit fees on the tbjili side. Deposits are credited in real time for e-wallet channels.

GCash Withdrawals in ~3 Minutes

Verified tbjili accounts can withdraw to GCash and Maya in approximately 3 minutes for standard amounts. First-time withdrawals may take up to 72 hours. No platform withdrawal fees apply.

Mobile-Ready, No App Required

Play all tbjili games directly from your Android or iOS mobile browser — no app download needed. Over 1,500 slots, 200+ live tables, bingo, and fishing games are all touch-optimised and responsive.

PAGCOR-Compliant Framework

tbjili operates within PAGCOR-compliant standards covering fair gaming, KYC enforcement, player fund protection, and responsible gaming requirements. The 21+ age requirement is strictly enforced across all accounts.

6 Responsible Gaming Tools

Deposit limits, loss limits, session timers, reality checks, cool-down periods, and self-exclusion are all available in your tbjili account settings — free, instant, and without requiring support agent involvement.

24/7 Support via Email

tbjili support is available round-the-clock at [email protected]. Response time target is within 48 hours for general queries. Responsible gaming requests and account security issues are prioritised for faster handling.

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Over 1,500 certified games, instant GCash and Maya transactions from PHP 50, and a PAGCOR-compliant platform built for Filipino players. 21+ only. Play responsibly.

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