Gaming should always be fun — an evening's entertainment, not a financial plan. tbjili is committed to giving every Filipino player the tools, the information, and the honest conversation needed to keep their gaming experience positive and in control.
tbjili's Position
Here at tbjili, we genuinely mean it when we say we care about how our players are doing — not just how much they're depositing. The platform was built for Filipino players who want a great gaming experience, and part of that experience being great is knowing you're on a platform that won't exploit you or make it harder to stop when you want to stop.
Problem gambling is a real issue that affects a minority of players — and the Philippines is not immune. Whether it's in the bingo halls of Quezon City, the sabong circles in Pampanga, or on mobile casino apps late at night in Davao, some players develop habits that stop being fun and start causing harm. tbjili takes that seriously. We have invested in responsible gaming tools not because regulators told us to, but because we believe it's the right thing to do for our players and their families.
The tbjili responsible gaming framework is built around four principles: honest information so you understand the odds, practical tools so you can stay in control, clear warning signs so you know when to pause, and accessible support so that getting help is never complicated or embarrassing.
Always Remember: Every game at tbjili — slots, live casino, bingo, fishing games — is designed with a house edge. Over time, the house wins more than individual players. Playing for fun within a set budget is the healthy way to enjoy tbjili. Chasing losses or gambling with money you cannot afford to lose is not.
Know the Difference
Healthy Gaming vs. Problem Gambling
Healthy Signs
Warning Signs
Think Before You Deposit
Entertainment Budget (Recommended Cap)
Max 5–10% of monthly fun money
Never Use These Funds for Gaming
Platform Controls
Every one of these tools is available to all tbjili players at no cost, accessible directly through your account settings. You don't need to call support or explain yourself — just set the limit and it takes effect.
Deposit Limits
Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period — giving you time to reconsider before more money goes in.
Loss Limits
Set the maximum net loss you're willing to accept in a day, week, or month. When your losses hit the threshold you've set, your account is automatically restricted from further gameplay for that period. This tool is designed to prevent the spiral of chasing losses that traps players into deeper holes.
Session Time Limits
Set a maximum daily session duration and tbjili will remind you — and optionally log you out — when you've reached it. It's easy to lose track of time in a live casino or a slot session. A hard session limit removes the need to rely on willpower alone when the games are running hot.
Reality Checks
Receive a pop-up notification at intervals you choose — every 30 minutes, every hour, or every two hours — showing exactly how long you've been playing and your net win or loss position for the session. Clear, factual information. No judgment — just the numbers so you can decide for yourself.
Cool-Down Periods
If you want a shorter break without committing to full self-exclusion, tbjili offers cool-down periods of 24 hours, 3 days, or 7 days. During a cool-down, your account is paused: no deposits, no gameplay. You can still log in to check your balance or request a withdrawal of existing funds.
Self-Exclusion
For players who recognise they need a more serious break, tbjili's self-exclusion tool suspends your account for a minimum of 30 days, up to 5 years, or indefinitely. All marketing communications stop immediately. New account registration attempts during the exclusion period are blocked. This is the right tool when cool-down isn't enough.
Honest Self-Assessment
Answering these questions honestly — even just to yourself — is a useful gut-check. If you answer "yes" to three or more, it's worth taking a step back and using tbjili's responsible gaming tools, or talking to someone you trust.
You're Not Alone: Problem gambling affects people across all income levels and backgrounds — from Tondo to BGC, from students to professionals. Recognising the signs is the hard part. Getting support is easier than you think.
How Self-Exclusion Works at tbjili
Self-exclusion is tbjili's strongest responsible gaming tool. It's designed for players who have decided they need to stop — not pause — and want the platform to back that decision up with a hard technical block.
Important: If you are self-excluded from tbjili, do not attempt to create a new account to circumvent the exclusion. This is a violation of the tbjili Terms & Conditions and may result in permanent ban and forfeiture of any funds in circumvention accounts.
Get Support
Support Available in the Philippines
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming resources and oversight of licensed online gaming platforms in the Philippines. PAGCOR's responsible gaming framework is the regulatory standard that tbjili operates within.
National Center for Mental Health (NCMH)
The NCMH provides free mental health services including counselling for behavioural issues such as problem gambling. Located in Mandaluyong City, the NCMH also has a 24/7 crisis hotline accessible to all Filipinos across the country.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) runs peer support groups throughout Metro Manila, Cebu, and other key cities. The GA program is free and confidential, based on the 12-step recovery model. Meetings are available in both English and Filipino.
tbjili Responsible Gaming Support
Our support team can help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your options. Reach us at [email protected] — mention "Responsible Gaming" in the subject line and we will prioritise your request.
Recognise the Signs
Problem gambling doesn't always look the same from person to person. For some Filipino players it starts as excitement that gradually becomes an escape — from stress at work, financial pressure, family conflict, or just the monotony of daily life. Recognising the pattern early makes a real difference to outcomes.
These are some of the most common warning signs. If you're seeing these patterns in yourself or in someone you care about, it's worth taking action now rather than later. tbjili's responsible gaming tools and the support organisations listed on this page are there for exactly this situation.
For Family & Friends: If you're concerned about someone else's gambling, the same warning signs apply. You cannot force someone to stop gambling, but you can encourage them to use tbjili's self-exclusion tools or seek professional support. Your concern and your honesty might be the thing that makes the difference.
Gambling with money needed for essentials. Using funds allocated for rent, food, school fees, or family expenses — even "just this once" — is one of the clearest early signs that gambling has moved outside of entertainment territory.
Chasing losses obsessively. The belief that "one more session" will win back what you've lost is a defining characteristic of problem gambling. Losses in games of chance are permanent — they cannot be "won back" through more gambling.
Hiding gambling from family. Secrecy about the amount of time or money spent on gambling — deleting app history, making deposits when others aren't looking — is a strong indicator that the player themselves knows something is wrong.
Emotional dependency on gambling. Feeling anxious, irritable, or low when not gambling, and using gaming as a way to escape negative emotions rather than as straightforward entertainment, is a key psychological sign of developing dependency.
Borrowing or lending to fund gambling. Taking out personal loans, using credit card cash advances, or borrowing from family members or loan apps specifically to have more money to gamble with is a serious escalation that requires immediate action.
Neglecting responsibilities. Missing work shifts, deadlines, or school because of gaming sessions — or constantly being distracted and unproductive because of thinking about gambling — indicates the activity has taken a disproportionate hold on your time and attention.
Believing you can beat the system. The conviction that a particular game, strategy, or "system" will eventually produce consistent winnings — despite evidence to the contrary — is a cognitive distortion commonly associated with problem gambling.
Taking Action
If you've identified that your gambling has become a problem, here's a clear, practical path forward. You don't have to do everything at once — just start with one step.
01
Acknowledge the Problem
Honest self-recognition is the most important step. You don't need a crisis moment to take action — if you've noticed any of the warning signs above, that's enough reason to act now rather than wait for things to get worse.
02
Use tbjili's Tools
Log in to your tbjili account and activate the responsible gaming tools that match your situation. For immediate relief, set a deposit limit and activate a cool-down period right now. For a more serious break, initiate self-exclusion directly from your account settings.
03
Tell Someone You Trust
Telling a spouse, parent, close friend, or colleague what's been happening removes the secrecy and creates accountability. In Filipino culture, family matters — and most families respond with support rather than judgment when someone is honest about needing help.
04
Seek Professional Support
Contact the NCMH crisis line, attend a Gamblers Anonymous meeting in your city, or speak to a licensed counsellor. Professional support is not a sign of weakness — it's a practical tool for building sustainable recovery, the same way medication helps a physical illness.
Age Verification
The minimum age for online casino gambling in the Philippines is twenty-one (21) years, set by PAGCOR regulations and Philippine law. This is not just a checkbox tbjili ticks — it's a requirement we enforce through multiple layers of verification.
Every tbjili registration requires a date of birth. Where the system flags an account as potentially underage, or where any tbjili staff member suspects a player may be under 21, the account is suspended pending KYC verification with a government-issued Philippine identification document. Accounts found to belong to persons under 21 are permanently closed and any deposits are returned.
Parents and guardians who are concerned that a minor may have accessed tbjili should contact us immediately at [email protected]. We will investigate and act immediately. We take our obligation to protect young Filipinos seriously, and we ask for the community's help in flagging any potential violations.
If you believe someone under 21 is accessing tbjili, contact [email protected] immediately. Include as much detail as possible and we will act without delay.
tbjili Age Verification Process
Date of Birth at Registration
Every player submits their date of birth during account creation. Accounts with a registered age below 21 are blocked from completing registration.
KYC Document Verification
Government-issued Philippine ID (PhilSys, passport, driver's licence) required before any withdrawal. Age is confirmed against the document on file.
Flagging and Manual Review
Automated systems and human review flag accounts with inconsistent age signals. Flagged accounts are suspended while verification is completed.
Permanent Closure for Underage Accounts
Any account confirmed to belong to a person under 21 is permanently closed. Deposits are returned to the original payment method. The incident is logged for regulatory reporting purposes.
Play Smart. Play Safe.
Set your limits before you play. Use the deposit, loss, and session tools available in your account settings. Keep gaming fun, keep it affordable, and keep it in its proper place. 21+ only. GCash and Maya available from ₱50.
PAGCOR-Compliant · 21+ Only · Deposit Limits Available · Self-Exclusion Supported